Returns and Exchanges
All items must be returned or exchanged in a new, unused and unworn condition in original, unopened packaging with all tags attached. If we sent out an incorrect item or size, we will replace the item at no cost to you - shipping included.
- You have 365 days – a full year – to return items for an exchange.
- Continental US and APO/FPO/DPO addresses. If you ordered the incorrect item or size, we will process an exchange. Contact us about the exchange, ship us the item (at your expense) and we'll pick up the tab to ship the correct item out to you. There is a limit of 1 free exchange shipment from us to you. For the 2nd and subsequent exchange shipments, all shipping must be paid for by the customer. There is no restocking fee for exchanges.
- For Exchanges in Hawaii, Alaska and Puerto Rico: Due to the high cost of shipping, the customer will be charged the rate to reship the correct item or size.
Product Returns and Exchanges
We are happy to offer our customers an industry leading exchange policy.
- VIRAXSHIELD Viral Disruptor™ does NOT provide free shipping or exchanges/return shipping for any opened containers.
- Products must be new with the original packaging.
- For GSA and bulk orders, customer is responsible for shipping expenses on exchanges.
First Aid and Perishable Products
First Aid products cannot be returned or exchanged once the kit is opened - we cannot guarantee that the contents remain sterile for future customers unless we did so. Perishable products such as food that have a shelf life cannot be returned.
How to Return or Exchange an Item
- Call 972-237-9616
- Have your order number handy for faster service.
- Please share with us the details of the reason for Return or Exchange.
- Obtain an RMA number from our team.
- Make sure you put the RMA # clearly on the outside of the return shipment - otherwise our warehouse may refuse the shipment as unrecognized.
- Please DO NOT tape over the original boot box as it's tough to resell boots in boxes that are taped up. Please wrap the original box in another material to protect the outside of the shipping box.
- Items must be received within 14 days after receipt of the RMA and shipping label. Allow for the shipping transit time from you to us.
- Please allow 5-7 business days for the refund to be processed.
- Exchanges will be shipped in 24-48 hours of receipt of your original item at our warehouse.
- You will receive an email confirmation once your new item has shipped or your refund was issued.
- VIRAXSHIELD Viral Disruptor™ is not liable for packages that customers are returning. We encourage customers to obtain tracking information when returning items to us.
ATTN: VIRAXSHIELD Viral Disruptor™ RMA ########